Payment, Cancellation & Rescheduling Policy
At Blue Heron Farm, we understand that plans can change, and we want every guest to have the opportunity to enjoy their visit with us. Whether you're booking a private farm tour, animal experience, birthday party, or special event, we strive to make our reservation policies as simple, transparent, and flexible as possible.

All Bookings Are Non-Refundable
All reservations made with Blue Heron Farm, including farm tours, private experiences, birthday parties, and special events, are non-refundable. Once a reservation has been booked and payment has been submitted, all payments are considered final.

Refunds are not issued for cancellations, scheduling conflicts, changes in personal plans, illness, inclement weather, or other circumstances that prevent guests from attending their originally scheduled experience.

Flexible Rescheduling — No Expiration Date
Although we do not offer refunds, we are happy to provide our guests with the flexibility to reschedule their reservations.

If you are unable to attend your scheduled tour, experience, or party, the full amount paid will remain available as a credit toward a future booking. Your booking credit never expires, and there is no limit to how far into the future you may reschedule.

Whether you need to move your reservation to another day, a different season, or even the following year, your credit will remain available for you to use. All rescheduled bookings are subject to availability.

Weather-Related Cancellations
As an outdoor farm experience, the safety and comfort of our guests, staff, and animals are always our highest priorities.

While we operate in most typical weather conditions, certain circumstances, including heavy rain, thunderstorms, lightning, high winds, or other severe weather, may require us to postpone or reschedule an experience.

If Blue Heron Farm determines that weather conditions are unsuitable for an experience, guests will have the opportunity to reschedule their reservation for a future available date. All payments will remain on file as a credit, with no expiration date.

Weather-related cancellations and postponements are subject to the same non-refundable policy.

Your Experience Is Always Waiting
We know that coordinating schedules, especially for families and special celebrations, isn't always easy. That's why we've designed our rescheduling policy to offer guests the freedom to enjoy their experience when the timing works best for them.

Our goal is never for you to miss out on the experience you've purchased. Whether your plans change unexpectedly or the weather simply doesn't cooperate, your reservation credit will be waiting whenever you're ready to visit.

We appreciate your understanding of our policies and look forward to welcoming you to Blue Heron Farm!

Need to Reschedule?
Guests can easily reschedule their reservation using the rescheduling link provided in their original booking confirmation email.

For additional assistance or questions regarding an existing reservation, please contact our team!